Help & support

Already working with us, or just weighing it up? Here's how to reach a real person and the questions we get asked most.

Thinking about working with us

Book a free 30-minute consultation. We'll look at what you have now, tell you what we'd change, and quote it — no charge and no obligation.

Email us any time and you'll reach the person doing your work — not a ticket queue. We reply within one business day.

How do I start working with you?: Book a free 30-minute consultation. We'll look at what you have now, tell you honestly what we'd change, and send you a written scope and a fixed price. Nothing is charged until you agree to go ahead.
What happens after I book?: We reply within one business day with a couple of times for the call. After we talk, you get the scope and the price in writing — usually within a day — and work only starts once you've said yes.
How long does the work take?: It depends on the service, but you'll see a first version in days rather than weeks. The exact timeline is part of the quote, so you know what to expect before you commit. Each service page spells out its own turnaround.

How do revisions work?: Every quote says how many revision rounds are included. If you want changes beyond that, we quote them before we do the work — you're never billed for a revision you didn't agree to.
Do I own the final files?: Yes. Project work ends with print-ready files in your hands, and they're yours to keep and reuse. Where it helps, we hand over an editable source file too.

How does billing work?: Project work is 50% to start and 50% when the final files are delivered. Monthly retainers are billed in advance. You always get the full price in writing before either one begins.
Can I cancel a retainer?: Any time, with 30 days' notice. There's no minimum term and no setup fee, and when you cancel we hand back full control of your accounts.

What access do you need for review management?: Manager access to your own Google Business Profile — nothing more. You stay the owner, and you can revoke our access yourself at any time from your account.
Can you remove a bad review, or write new ones?: Only Google can remove a review, and only if it breaks their policies — we'll flag ones that genuinely qualify, but we won't promise removals. We also don't write fake reviews; it's against Google's rules and illegal under Canadian law. We help you earn more real ones instead.

Each service page covers what's included, how it works, and its own set of questions.

Google Review Cards

A tap-to-review card for your counter that opens your Google review page in one tap — no app, no typing.

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Review Management

We watch your reviews daily and write the responses, so nothing sits unanswered.

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Menu Design

A menu built around what you actually want to sell — not a Word document that got printed.

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Using one of our older self-serve tools?

If you signed up for the earlier flyer or invoice tools, your account still works. Email support@promokit.ca and we'll help you out.

Email us and you'll reach a real person who knows your account. If you're not a client yet, book a free consultation and we'll take it from there.

Or email support@promokit.ca — we reply within one business day.